Frequently Asked Questions ?
Q: How do I change the settings on my mail account ?
A: Click Here for Outlook Express or Click Here for Microsoft Outlook
Q: I want to be connected 24 hours a day to the internet. How do I go about doing this?
A: You need to get yourself an ADSL Line. This allows you very fast connectivity to the internet and you are online 24 hours a day. You will in addition to getting the line from Telkom need a download package - These come in 3 Gigabytes discreet units. Redi Internet can organise these packages for you at a very competitive rate. This is the cheapest and most effective method of internet connectivity.
Q: I'm going overseas and want to be able to read my email. How do I do this?
A: Go to http://www.redi.co.za and in the Webmail Login block, enter your username and password that was allocated to you and using any web browser any where in the world you can read and reply to your emails. Best of all it is still protected from Viruses using our sophisticated Anti Virus software.
Q: I have designed my own website and I need a place to host it. I've seen offers from R10 to R10,000. What do I need to look out for?
A: If you are paying R10 a month, there is probably a catch, try find out all the details. Are you limited in the amount of information your visitors can download, or do they charge you per Megabyte downloaded. Do you get customer service and speedy resolution of problems if something goes wrong or is everything automated. Make sure your data is backed up so that if you lose it your ISP can recover it. Is your site behind a firewall or is it hackable. Does your ISP have the latest software and security patches installed. Instead of going through all this hassle, why not speak to us and we will design a unique package to suit your needs, with all the bells and whistles.
Q: When I download my email, I see messages sent from me that have bounced and contain the words [NOD32] in the Subject. What does this mean?
A: Most viruses today are very clever and they try to spoof people into believing that they are genuine and thus make up email addresses. If the system receiving the mail does not have a valid address the email is bounced to the spoofed address (which is yours). The NOD32 is our sophisticated Anti Virus system that scans all incoming emails for viruses and if one is found, removes it and sends you a notification email. Thus almost any email with NOD32 can be immediately deleted. Do not worry. Your email is safe. We update our virus definitions hourly.
Q: I have my own server at another Internet Service Provider, but am not happy with their service. What can I do?
A: Speak to us about it. When you request information, please supply the amount of bandwidth you are currently using so we can ensure you get at least the same or a better offer from us. We will attempt to beat any valid server hosting quote. Try us.. You might be surprised.
Q: I have a website hosted with Redi Internet and want to know how many people are visiting my site?
A: Firstly you need to request access to our ClientZone (you can click on ClientZone from the http://www.redi.co.za site and request access). Once you have access you can login and view your domains that you own, along with logs for most sites as well as get a list of email addresses that your company owns broken down by domain name (and all the aliases you have too). It's totally FREE as long as you are a current hosting client with Redi Internet.
A: Click Here for Outlook Express or Click Here for Microsoft Outlook
Q: I want to be connected 24 hours a day to the internet. How do I go about doing this?
A: You need to get yourself an ADSL Line. This allows you very fast connectivity to the internet and you are online 24 hours a day. You will in addition to getting the line from Telkom need a download package - These come in 3 Gigabytes discreet units. Redi Internet can organise these packages for you at a very competitive rate. This is the cheapest and most effective method of internet connectivity.
Q: I'm going overseas and want to be able to read my email. How do I do this?
A: Go to http://www.redi.co.za and in the Webmail Login block, enter your username and password that was allocated to you and using any web browser any where in the world you can read and reply to your emails. Best of all it is still protected from Viruses using our sophisticated Anti Virus software.
Q: I have designed my own website and I need a place to host it. I've seen offers from R10 to R10,000. What do I need to look out for?
A: If you are paying R10 a month, there is probably a catch, try find out all the details. Are you limited in the amount of information your visitors can download, or do they charge you per Megabyte downloaded. Do you get customer service and speedy resolution of problems if something goes wrong or is everything automated. Make sure your data is backed up so that if you lose it your ISP can recover it. Is your site behind a firewall or is it hackable. Does your ISP have the latest software and security patches installed. Instead of going through all this hassle, why not speak to us and we will design a unique package to suit your needs, with all the bells and whistles.
Q: When I download my email, I see messages sent from me that have bounced and contain the words [NOD32] in the Subject. What does this mean?
A: Most viruses today are very clever and they try to spoof people into believing that they are genuine and thus make up email addresses. If the system receiving the mail does not have a valid address the email is bounced to the spoofed address (which is yours). The NOD32 is our sophisticated Anti Virus system that scans all incoming emails for viruses and if one is found, removes it and sends you a notification email. Thus almost any email with NOD32 can be immediately deleted. Do not worry. Your email is safe. We update our virus definitions hourly.
Q: I have my own server at another Internet Service Provider, but am not happy with their service. What can I do?
A: Speak to us about it. When you request information, please supply the amount of bandwidth you are currently using so we can ensure you get at least the same or a better offer from us. We will attempt to beat any valid server hosting quote. Try us.. You might be surprised.
Q: I have a website hosted with Redi Internet and want to know how many people are visiting my site?
A: Firstly you need to request access to our ClientZone (you can click on ClientZone from the http://www.redi.co.za site and request access). Once you have access you can login and view your domains that you own, along with logs for most sites as well as get a list of email addresses that your company owns broken down by domain name (and all the aliases you have too). It's totally FREE as long as you are a current hosting client with Redi Internet.