Email Disclaimer

  • Email messages (and any files attached to these messages) from REDi Internet Services (or any of its employees) may contain confidential information and are intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy any email received. Please notify the sender immediately by email if you have received an email by mistake and delete this email from your system.
  • Any views or opinions presented in email communication from REDi Internet Services (or any of its employees) are solely those of the author and do not necessarily represent those of REDi Internet Services.
  • REDi Internet accepts no liability for the content of email messages, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing.
  • Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission.


  • Debit Orders

    ALL clients must be prepared to sign a debit order for monthly payments. The system will debit their account on the 1st (or alternatively the 5th) of every month for the month in advance. Should you NOT be prepared to do this you will be required to setup a stop order to make payment into our account.

    We will not host your server if payment is not received by the 1st of each month (or the first working day of each month if the 1st falls on a weekend or public holiday).

    By signing the debit order form you agree to all the terms and conditions as laid out in this document.

    Domain Renewals

    All domains will be invoiced three months prior to expiry and renewed on their anniversary of purchase after payment has been received by the client for the domain. It will be ASSUMED that the client wishes to renew their domains unless they inform us in writing at least 1 calendar month prior to renewal. The onus is on the client to inform us that they do not wish to renew their domains. All renewals and registrations will be debited from the client by means of the above debit order system.
    Should the client not be on above debit order system, it will be the clients responsibility to make payment for the domain before the date of expiry of the domain.
    Should no payment be received by expiry date, domain is automatically suspended by the domain registrars and placed into a state of "closed redemption" for a period of approximately one month. After this period has passed, the domain is deleted and will become available to anyone else to purchase. Redi Internet will not be held responsible in any way whatsoever for any domains that are suspended or deleted due to non-payment of accounts.

    Support

    We correspond almost completely via email. Please contact us via email for assistance and we will get back to you very shortly. We do have an emergency telephone number for critical situations, but this will only be given out to clients who require this facility. General response time will be within 24 hours on weekdays and by the end of the following day after a weekend or public holiday.
    All Technical support after hours is billable at our regular after hours rate, unless by prior arrangement, and an agreement has been reached in writing.
    Our Hours of business are Monday to Friday from 8am to 5pm.

    Website Terms of Use

    Redi Internet provides these pages as a service, "as is". The Redi Internet website is designed to allow users the opportunity to gain an understanding of what services we offer. It is our intention that our visitors use the tools provided responsibly and do not infringe on the rights of others.

    Redi Internet uses its best efforts to maintain this site, but is not responsible for the results of any defects that may be found to exist in the site, or any lost profits or other consequential damages that may result from such defects. You should not assume that the Redi Internet website is error-free or that it will be suitable for the particular purpose that you have in mind when using the site.

    By visiting and using the information at this web site you agree to the following:

    Information on this website:
  • is not scientific;
  • may not be accurate, current or complete;
  • is subject to change without notice; and
  • should never be relied on as the basis for doing or failing to do something

  • Redi Internet makes no representations or warranties, express or implied, with respect to the information, or any part thereof, including any warrantees of title, noninfringement of copyright or patent rights of others, merchantability, or fitness or suitability for any purpose.

    You accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly from using this site and any information or material available from it. To the maximum permitted by law, Redi Internet excludes all liability to any person arising directly or indirectly from using this site and any information or material available from it.

    Credit Card Payments

    PLEASE NOTE: All credit card payments are non-refundable under any circumstances whatsoever. By paying with a credit card, you agree to all the terms and conditions as set out above.

    General

    All prices quoted exclude VAT
    All hosting (whether server, website or otherwise) is to be paid on the 1st of every month for the month in advance.
    All hosting payments are to be taken off your account by mandatory Debit Order on the 1st of every month.
    If no payment for hosting is made in advance, Redi Internet reserves the right to immediately cut and/or suspend all services that such payment relates to.
    All other payments are 30 days and should no payment be received after such 30 days of date of invoice, Redi Internet has the right to suspend all services until such payment has been made and reflect within their bank account.
    Redi Internet does not accept any form of Cheques.
    All credit card payments for any amount over R1000 will require a copy of the card and a signature faxed to 0866 09 7334 for this to be considered effective.
    All work done outside of contracts is considered accepted and billed monthly via our timesheet system at our current hourly rate (rate available on request).
    All invoices are sent via an automated invoice system using email only.
    No invoices are posted under any circumstances.
    Should you require a statement, please email accounts@redi.co.za with your company name (and make sure you are the duly authorised representative) and the starting date of the statement and we will email you back your statement as requested.

    Development

    Prior to any development commencing a 50% deposit is required. (This amount needs to reflect in our bank account first).
    The source code for all development belongs to Redi Internet until all outstanding payments for all development related work is settled.
    The final site / program / development will not be set as live, until the last 50% for all development has been settled.
    Redi Internet takes no responsibility for any calculated results of the development or any content thereupon.
    All forumulas need to be supplied in detail prior to any development.
    All text for the websites / programs need to be emailed electronically in DOC, PDF or TXT format.
    All images need to be at least 75dpi and saved as GIF, JPG, TIFF or TARGA formats.

    Website, Physical, Co-Location, Virtual (VPS) and Dedicated Server Hosting

    Only Redi Internet staff will have access to the servers.
    Only Redi Internet staff have full Administrative access to shared hosting and VPS servers.
    Should Redi Internet find that you are abusing the bandwidth, they may temporarily suspend your services, until such time as the abuse is ceased or will not affect other hosting clients. This applies to all above mentioned hosting types.
    Should Redi Internet find that your server does not have an up to date Anti Virus program installed, they may temporarily suspend your services, until such time as an Anti Virus program has been installed and updated with the latest updates.
    Should Redi Internet find that you are using your server for SPAM, Malware, Adware, Spyware or any other such Illegal purposes, they will suspend or terminate your services immediately, until such time as a written guarantee is supplied that this will not occur again.
    If you have purchased your own server or are co-locating your own server, the insurance of that server is for the client and not Redi Internet. We take no responsibility for the safety of your servers in the event of any acts of God or otherwise.
    We take no responsibility for the security of your data on your servers. The backup of all servers co-located or VPS in our facility is the responsibility of the client. Backups can be arranged on request at an additional cost.
    Redi Internet will manage the connections to and from the server as well as the Firewall, but it is the clients responsibility to let Redi Internet know what ports need to be opened and closed and the direction and protocols for such ports.

    Data Loss

    Redi Internet cannot be held accountable for any data loss whatsoever during client server upgrades / hardware replacement and / or any other maintenance related issues. Although we do have backup systems in place for most servers, the accuracy or recovery of the data cannot be guaranteed. We urge you to keep at least weekly if not daily backups of your important data at your premises.

    FTP Access

    Once Redi Internet has finished developing a site or software backend clients will, on request, be given FTP access should there be a need for clients to make their own changes. From the time that clients are given FTP details Redi Internet however no longer accepts any responsibility for the functioning of the site or software backend.

    Email Accounts

    Redi Internet allows each client a fair usage of 20Mb of storage space for their mail accounts.
    When a client abuses this facility they will be notified by an automated system once a week. If this is ignored the loss of any emails in your inbox is the clients responsibility and Redi Internet will not be held responsible in any way for the deletion of some or all emails.
    Redi Internet take no responsibility once the mail has left the server for viruses, spam, phishing or other scams, even though we use both an anti-virus and anti-spam system to attempt to catch all such viruses and spam.

    Contracts

    For all signed contracts that Redi Internet has with clients, should the client terminate the contract prior to the contract termination date and no specific clauses are mentioned in the contract, then the full amount due up to and including the termination date becomes immediately due.
    Redi Internet will not accept any transfers of any domains, release any hosted equipment, or perform any such tasks in the interests of the client, until such payment has been received and may at their discretion immediately suspend or terminate the site / email / co-location/ connectivity, should they believe they will not recover the outstanding amounts.
    All ADSL / Dialups and any other form of connectivity require a minimum contract period of 12 months and is automatically renewed if not terminated at least 2 to 3 months prior to the termination period.
    All cancellations need to be "in writing" and faxed to 0866 09 7334 along with the reason / termination date and a signature to be considered effective.
    All other hosting (websites, email, connectivity, hosting, etc) requires a minimum of one calendar months notice for cancellation.
    Redi Internet reserves the right to sell any hosted equipment that is not paid for in full, or if other services are not paid for in full to recover any amounts outstanding to us.

    Business ADSL Contracts

    All Business ADSL installations are subject to 12 month contracts. These contracts auto renew every 12 months and require at least 90 days written notice of cancellation before contract anniversary date, or the contract will auto renew for a further 12 months. This applies to ALL Business ADSL, capped and uncapped accounts whether an agreement has been signed or not. Should the client terminate the contract prior to the contract termination date, then the full amount due up to and including the termination date becomes immediately due.
    All cancellations need to be "in writing" and faxed to 0866 09 7334 along with the reason / termination date and a signature to be considered effective.


    Month-By-Month Hosting Agreements

    For all non-signed contracts that Redi Internet has with clients, should the client terminate their email hosting, website hosting, server hosting, internet connectivity, or any month-by-month agreement at any time, a one calendar month notice period is mandatory. The full amount due up to and including the one calendar month notice period becomes immediately due.
    Redi Internet will not accept any transfers of any domains, release any hosted equipment, or perform any such tasks in the interests of the client, until such payment has been received and may at their discretion immediately suspend or terminate the site / email / co-location / connectivity, should they believe they will not recover the outstanding amounts.
    All cancellations need to be "in writing" and faxed to 0866 09 7334 along with the reason / termination date and a signature to be considered effective.
    Redi Internet reserves the right to sell any hosted equipment that is not paid for in full, or if other services are not paid for in full to recover any amounts outstanding to us.

    Call Out Charges

    For Server hosting clients that own or rent a server at our hosting facility, the following charges apply as the facility is NOT located at our office premises.
  • Hard reboot is required on the server during office hours - No Cost.
  • Hard reboot is required on the server after hours - R750 + VAT.
  • Callout during office hours to problem solve any issues - Normal hourly rate applies.
  • Callout after hours to problem solve any issues - Double Normal hourly rate applies.
  • Callout to meet a client for any reason - No charge during office hours, but limited to 3 free callouts per month.
  • Callout after hours for any reason - Double Normal hourly rate applies.
  • SMS & Email Alerts should server go down - R80 + VAT per month
  • Client will be notified if a server goes down by phone (during office hours), email or sms, but no action will be taken unless by instruction from the client.


  • Uncapped ADSL Acceptable Usage Policy (AUP)

    The uncapped ADSL service should at all times be used in line with our AUP to prevent suspension / termination of this service:

    You will NOT use the uncapped ADSL Service:
  • in a way that is harmful, obscene, discriminatory, defamatory or illegal;
  • in a way that constitutes hate speech, incitement to commit criminal acts, or invasion of privacy; infringes copyright or other intellectual property rights;
  • to spread viruses or other computer or communications software, code, programs or files that impede or destroy the functionality of any computer or communications software or equipment;
  • to transmit unsolicited bulk messages ("spam");
  • in any way that constitutes abuse of the ADSL Service ( as determined by REDi's own discretion);
  • for unattended automated operation, unless otherwise agreed.

  • Uncapped ADSL Service Disclaimer

    We will manage uncapped ADSL bandwidth usage to the best of our ability during peak periods, however, it remains a best effort service.
    We do not make any express or implied representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of the uncapped ADSL service.
    We may use or rely on upstream providers to provide the uncapped ADSL service or certain portions thereof. We accordingly provide the uncapped ADSL Service subject to the limitations and terms imposed on us by such upstream providers, which includes the actual availability of the upstream provider's network.

    Uncapped ADSL Service Exclusions

    The uncapped ADSL service includes the monthly service fee for use of this service. The monthly fee does not include any technical support to assist with the set-up or configuration of your modem / router. Should you require technical assistance this will be charged at our normal hourly rate.

    Capped & Uncapped ADSL Cancellation Terms

    The ADSL service runs on a full calendar month to month basis and one calendar month's written notice is required in advance to cancel this service.
    PLEASE NOTE: Cancellations are to be requested before the close of business on the last calendar day of the previous month of cancellation: eg: if cancellation is required at the end of February, notice needs to be given before 5pm on 31st January to ensure a complete calendar month notice is given.